Common Problems and Solutions in Polaris

PROBLEM: An item is not in the Shipped List

TO FIX:

1. Go to Circulation > ILL Requests
2. Choose the Search by method (Title, Patron, ISBN) from the drop down.
3. Enter in the search term to the for field and click Search.
4. Right-click on the item to change it to the correct status.
5. The item may prompt to insert a barcode. In that case, insert the barcode and click OK.

Preceived3.png


6. The item automatically changes status to Received and reads available to pickup b y the patron. The hold slip will print at this time.

Preceived4.png

7. If the item still cannot be found, call/email the Pcirc at the owning library and ask for the borrowing patron information.

PROBLEM: There are Duplicate Titles (A.K.A. Which one is it?)

TO FIX:

1. Click on the Title field so the duplicate items are all together. Right-click on one and choose Edit. Go to the Notes field of the pop-up. It will list the owning library’s code. Wa2pl, as see below, belongs to Wadsworth Public Library.

Duplicate1.png

2. When the right item on the list has been matched with the one in-hand, process the incoming item as normal.