PROBLEM (Polaris): An item is not in the Shipped List
TO FIX:
1. Go to Circulation > ILL Requests
2. Choose the Search by method (Title, Patron, ISBN) from the drop down.
3. Enter in the search term to the for field and click Search.
4. Right-click on the item to change it to the correct status.
5. The item may prompt to insert a barcode. In that case, insert the barcode and click OK.
6. The item automatically changes status to Received and reads available to pickup b y the patron. The hold slip will print at this time.
7. If the item still cannot be found, call/email the Pcirc at the owning library and ask for the borrowing patron information.
PROBLEM (LEAP): An item is not in the Shipped List
If an item comes in and won’t process (and it’s marked for Westerville), there’s a good chance it wasn’t processed correctly and is missing the barcode.
Here’s how to find it and process it:
- Go to Utilities > Request Manager
- Since it is a borrowed item, it will appear under one of the pickup locations. Start with the most common pickup for your location and then try the other options. So, pick a branch, choose ILL, and then change the status to Active. All items that have been requested, but supposedly not sent, will show up. This will also show all items that were not processed correctly (i.e. missing barcodes).
3. When you find the item, select the box to the left and click Receive.
4. This will prompt you to enter the barcode. Make sure to choose the barcode on the item and not on the paging slip. They’re not always the same thing (OhioLINK often has the external ID instead of the item barcode). At this time, also check if the item type is correct. In the case below, it says ‘video’, but the item is a book. Select the correct Inn-Reach item type and continue.
5. Print the hold slip and process as normal.
PROBLEM: There are Duplicate Titles (A.K.A. Which one is it?)
TO FIX:
1. Click on the Title field so the duplicate items are all together. Right-click on one and choose Edit. Go to the Notes field of the pop-up. It will list the owning library’s code.
2. When the right item on the list has been matched with the one in-hand, process the incoming item as normal.